Refund Policy

1. Our Commitment

At Servio, we're committed to your satisfaction. This Refund Policy explains the circumstances under which we provide refunds and how to request one.

2. 14-Day Free Trial

All new accounts include a 14-day free trial. During this period:

• You can test all features of your selected plan
• No payment is required or charged
• You can cancel anytime with no obligation
• If you cancel before the trial ends, you will not be charged

3. Money-Back Guarantee

3.1 14-Day Money-Back Guarantee

If you're not satisfied with Servio within the first 14 days of your first paid subscription (after the trial period ends), we'll provide a full refund. To be eligible:

• Request must be made within 14 days of your first payment
• Contact us at support@servio.app
• Provide your account email and reason for cancellation

Refunds are processed within 5-10 business days to your original payment method.

4. Service Failure Refunds

We strive for 99.9% uptime. If our Service is unavailable for more than 24 consecutive hours due to issues on our end:

• You're eligible for a pro-rata refund for the downtime period
• Downtime must be reported within 7 days of occurrence
• Scheduled maintenance (with notice) is not eligible
• Third-party service failures (Stripe, internet providers) are not eligible

To claim a service failure refund, contact support@servio.app with:

• Date and time of the outage
• Duration of service unavailability
• Impact on your business (optional)

5. Billing Error Refunds

If you're charged incorrectly due to a billing error:

• Contact us immediately at billing@servio.app
• We'll investigate and process a refund within 5 business days
• Full refund will be issued for the incorrect amount

6. Non-Refundable Situations

Refunds are NOT provided in the following cases:

• Partial month usage: No refunds for unused time in a billing period
• Feature changes: After the 14-day guarantee period
• Account termination: For violating our Terms of Service
• Downgrade requests: When switching to a lower-tier plan mid-cycle
• Third-party issues: Problems with Stripe, payment processors, or your bank
• Change of mind: After the 14-day money-back guarantee period

7. Cancellation vs. Refund

Important distinction:

• Cancellation: Stops future billing but no refund for current period
• Refund: Returns money for eligible charges as per this policy

When you cancel, you retain access until the end of your paid period. See our Terms of Service for details.

8. How to Request a Refund

To request a refund:

We aim to respond to all refund requests within 2 business days.

9. Refund Processing Time

Once approved, refunds are processed:

• Stripe refunds: 5-10 business days to appear in your account
• Bank processing: May take additional 3-5 days depending on your bank
• Credit card: Appears as a credit on your next statement

You'll receive an email confirmation when the refund is processed.

10. Disputes and Chargebacks

Please contact us before initiating a chargeback. Chargebacks:

• May result in immediate account suspension
• Incur additional fees that may be passed to you
• Can be resolved more quickly through our support team

We're committed to resolving billing issues fairly and quickly.

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Material changes will be communicated via email.

12. Contact Us

Questions about our refund policy? We're here to help: